Operations

Operations

At Santander International, we’re there for our customers in the moments that matter – whether that’s helping them to resolve a problem, answer a query or achieve their next life goal.

Our teams deliver support through a variety of channels so that our customers can contact us in the way that’s most convenient for them. Whether our customers visit one of our Work Café’s, call us or send us an email, we’re committed to keeping things simple, personal, and fair. And to support that, we’ve built a culture of respect where everyone is empowered to go above and-beyond: for customers, colleagues, and the communities we serve.

Customer Support: Direct Channels and Payments

Our Customer Support: Direct Channels and Payments team are at the heart of delivering a memorable experience. By supporting customers with our range of products and services, they help them manage and improve their finances so that they can unlock their next step in life. The team are available on the phone, or via email, and are the voice of Santander International, helping customers with day-to-day transactions and enquiries whilst keeping both the customer and the bank safe. The payments teams play a vital role in ensuring all transactions are managed safely and securely, whether for domestic or international payments, and we do everything we can to protect our customer from fraud and scams.

Customer Support: Onboarding and Quality Assurance

The Customer Support: Onboarding and Quality Assurance teams ensure that Santander International complies with regulations and provides a safe environment for our customers. The onboarding team manages account opening and risk assessment, while the quality assurance team monitors customer transactions for suspicious activity and ensures compliance with regulatory requirements. Their work is crucial in maintaining the integrity of the bank's operations and protecting against financial crime.