Our call centre is currently operating with reduced numbers of staff due to the impact of Covid-19.  We apologise in advance if you’re waiting longer than normal to speak to one of our team. If your query cannot be resolved using information from our website please email our team directly

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Coronavirus update
Our contact details Public holiday closures
BAN005 Email


We’re here to answer any questions, get in touch via email

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Call us on 08000 84 28 88, if calling from a UK landline or mobile, or +44(0) 1624 641 888, if calling from overseas

Lines are open 9am – 5pm UK time, Monday  to Friday (except Wednesday when we open at 9.30am)

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Reporting a fraudulent transaction on your Visa card

If you believe your card may have been subjected to fraud, please call our Fraud Detection Team on +44(0) 1268 240 787.
Lines are open 8am – 9pm UK time, Monday to Friday, 8am - 6pm UK time, Saturday and 9am - 5pm UK time, Sunday.

BAN005 In Branch

In branch

13-15 Charing Cross
St Helier, Jersey, JE2 3RP

Isle of Man
19-21 Prospect Hill
Douglas, Isle of Man, IM1 1ET

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Write to us

Santander International
13-15 Charing Cross
St Helier,
Jersey, JE2 3RP
Channel Islands

Isle of Man
Santander International
PO Box 123
19-21 Prospect Hill
Isle of Man, IM99 1ZZ
British Isles

Date Public holiday
Friday 1 January, 2021 New Year’s Day
Friday 2 April, 2021 Good Friday
Monday 5 April, 2021 Easter Monday
Monday 3 May, 2021 Early May bank holiday
Monday 31 May, 2021 Late May bank holiday
Monday 5 July, 2021 Tynwald Day (Isle of Man only)
Friday 27 August, 2021 Bank Holiday (Isle of Man only)
Monday 30 August, 2021 Summer bank holiday
Monday 27 September, 2021 Corn Riots bank holiday (Jersey only)
Monday 27 December, 2021 Christmas Day substitute bank holiday
Tuesday 28 December, 2021 Boxing Day substitute bank holiday