Adding Mobile Banking App to a new device

Mobile banking guides
Adding Mobile Banking App to a new device

Before you start, please keep the Santander International Mobile Banking App on your existing device until you have successfully set it up on your new device.

These instructions also apply if you would like to use the App on a second device.

If you have a new device but no longer have access to your old one, or if you have reset your current device and are unable to log in, please contact us. We can remove your old device from your profile or help reset access on your existing device so you can set up the App again.

Log on to Online Banking using a tablet or desktop device.

Once logged on to Online Banking, tap 'Register now' to register for Mobile Banking.

Check the box and click on the ‘Register for Mobile Banking’ button. If you have already registered a device the system will recognise this.

Open the Mobile Banking app on your existing device and tap ‘Generate security code’.

A One-Time Password will then be generated which should be entered onto the Online Banking screen.

Using the new device, go to the Apple App Store or Google Play Store to download the App to your new mobile device.

The app will work on a range of smart devices; however, older operating systems or devices may not be compatible.

The following operating systems are currently supported for use with the app:

Android: Operating systems 7.0 and above
Apple iPhone: iOS 18 and above

Customers should keep their device operating system and the Mobile Banking app up to date to help maintain security, stability and performance. Some older devices may not be eligible to update to the latest operating system and may therefore be unable to use the app.

A QR scanner will appear on your mobile device. You may need to grant permission to the App to allow access to your device camera.

Once your device starts the registration process, you may close your Online Banking session.

You will be asked to create a 6 digit PIN

You then need to re-enter your 6 digit PIN

You will be asked to enter a name for the device you are using. Use a name that helps you identify the specific mobile device.

Tap 'Confirm'.

Depending on your device, you may be able to enable biometrics.

If you would like to enable biometrics, tap 'Yes, enable' then follow the instructions on screen.

if you are unsure, tap 'Not now'. if you change your mind, you can enable biometrics later in the app settings.

In order to use biometric authentication, the option must be setup and enabled in your device's system settings.

Please note, Android devces will only be able to use fingerprint ID as biometrc authentication. IOS devices will be able to use FaceID or TouchID if available on the device.

Your device has been registered and is secure. To log on, tap 'Continue'.

Once the Mobile Banking app has been registered on the new device it can be deleted from the ‘old’ device.

Please note - If the App is deleted from the old device before registering the new device, you will need to call us so that we can take you through the registration process again.