Cookie policy

Our website uses technology to collect information about its use to distinguish between users to help us to provide you with a good experience and to allow us to improve the site and the service we offer.  This means that when you visit our website, cookies or similar technologies will be placed on your computer or other device.

What are cookies?

Cookies are small text files that are placed on your computer, smartphone or other device when you visit our website. A cookie file is stored on your device and allows us, or our third party partners (see below) to recognise you and make your visit easier and more useful to you when you revisit our website.

How does Santander International use cookies?

Cookies allow us to recognise users (where appropriate), tailor the content on our website to fit the needs of our website's visitors and helps us improve the user experience. Without certain types of cookies enabled, we can't guarantee that the website and your experience of it are as we intended it to be. 

We use cookies to obtain information about your visits and about the device you use to access our website. This includes where available, your IP address and pseudonymous identifiers, operating system, browser type and, depending on the cookie, also includes the reporting of statistical data about our users’ browsing actions and patterns.

Here are some examples of how we use cookies;

• Without cookies enabled you can't use Online Banking. It uses cookies to protect you online and to prevent fraudulent activity.

• If you ever ask us to ‘Remember my Membership Number’ to allow you to log on more easily, we’ll use a cookie to make it work.

• Our website analytics services, categorised as ‘Experience and insight’, use cookies so we can see how visitors reach our website and the path they take through it. This helps us improve our service to you.

What types of cookie are there, and which ones do we use?

The length of time a cookie stays on your device depends on its type. We use two types of cookies on our website:

Session cookies are temporary cookies which only exist during the time you use the website (or more strictly, until you close the browser after using the website). Session cookies help our websites remember what you chose on the previous page, avoiding the need to re-enter information and improve your experience whilst using the website.

Persistent cookies remain on your device for a set period of time, as specified in the cookie. They are activated each time that you visit our website.

Our website may link through to third party websites that may also use cookies which we don’t control. We recommend that you check the privacy and cookie policies of those websites for information about the cookies they may use and the collection of personal data.  We can’t accept any responsibility for any content contained in these third-party websites.

Necessary cookies (also known as Strictly Necessary or Essential cookies) are essential to navigate around a website and use its features. Without them you wouldn’t be able to use basic services like viewing other pages. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.

These cookies are always turned on as we do not have to gain your consent to set them.

Examples of how we use ‘necessary’ cookies include:

• Setting unique identifiers for each unique visitor, so site numbers can be analysed.
• Navigation of the website pages.

Statistics cookies collect data for statistical purposes on how visitors use our website; they don’t contain personal information such as names and email addresses and are used to improve your user experience of our website.

For us to set these cookies we need your consent, so the default setting is they are turned off, until we gain your informed consent to allow them.

Here are some examples of how we use Statistical cookies:

• Gathering data about visits to the website, including numbers of visitors and visits, length of time spent on the site, pages clicked on or where visitors have come from.
• For comparison with other websites using data collected by industry-accepted measurement and research companies.

Information supplied by Statistic cookies helps us to understand how you use our website; for example, whether or not you have visited before, what you looked at or clicked on and how you found us. We can then use this data to help improve our services. We generally use independent analytics companies to perform these services for us and when this is the case, these cookies may be set by a third-party company (third party cookies).

Preference cookies (also known as Functional cookies) allow you to customise how our website looks for them: they can remember usernames, language preferences and regions, and can be used to provide more personal services like local weather reports and traffic news.

For us to set these cookies we need your consent, so the default setting is they are turned off, until we gain your informed consent to allow them.

Here is an example of how we use functionality cookies:

• Remembering if you’ve been to the site before so that messages intended for first-time users are not displayed to you.

Marketing cookies (also known as Targeting cookies) are used to deliver advertisements more relevant to you but can also limit the number of times you see an advertisement and be used to chart the effectiveness of an ad campaign by tracking visitors’ clicks. They can also provide security in transactions. They are usually placed by third-party advertising networks with a website operator’s permission but can be placed by the operator themselves.

They can remember that you have visited a website, and this information can be shared with other organisations, including other advertisers. They cannot determine who you are though, as the data collected is never linked to your profile.

For us to set these cookies we need your consent, so the default setting is they are turned off, until we gain your informed consent to allow them.

How to control cookies

You can control cookies on our website by using the small grey box located at the bottom left corner of this website.  This will open your cookie preference centre and allows you to turn cookies on and off.  

List of cookies on www.santanderinternational.co.uk

Necessary (2)

Statistics (11)

Marketing (12)