About Cookies, and how we use them

What are cookies?

Cookies are small text files that are placed on your computer, smartphone or other device when you access the internet.

Why are cookies essential to websites?

This website, along with many others, uses cookies. Cookies let users navigate around sites and (where appropriate) let us tailor the content to fit the needs of our site's visitors. Without cookies enabled we can't guarantee that the website and your experience of it are as we intended it to be.

Types of cookies

The length of time a cookie stays on your device depends on its type. We use two types of cookies on our websites.

Session cookies are temporary cookies which only exist during the time you use the website (or more strictly, until you close the browser after using the website). Session cookies help our websites remember what you chose on the previous page, avoiding the need to re-enter information.

Persistent cookies stay on your device after you've visited our website.

At Santander International we use cookies in the following ways:

In Online Banking to protect our customers and prevent fraudulent activity. Without cookies enabled you can't use Online Banking.

We also use web analytics services from other companies to track how visitors reach our site and the path they take through it. These companies use cookies to help us improve our service to you.

The analytics services we use are:

Google Analytics

Google Analytics uses cookies to help us analyse how our visitors use the site. For further details, please visit Google.


Hotjar uses cookies and other technologies to collect data on our users’ experiences and their behaviour whilst on our site (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and the devices they use to access our site (in particular device's IP address (captured and stored only in anonymised form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymised user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user.

For further details, please see Hotjar’s privacy policy.

Google Ads Remarketing

This is a remarketing and behavioural targeting service provided by Google. It connects the activity of santanderinternational.co.uk with the Google Ads advertising network. We use Google Ads Remarketing to advertise Santander International throughout the Internet. Google Ads Remarketing displays relevant ads to you based on pages of Santander International’s website that you have viewed. It does this by placing a cookie on your machine. Importantly this cookie does not in any way identify you or give us access to your computer. The cookie allows us to show you relevant adverts across the Google advertising network based on your previous browsing of santanderinternational.co.uk.

You can opt out of Google Ads Remarketing by visiting https://www.google.com/settings/ads

You can opt out of all third party cookie advertising by visiting http://www.networkadvertising.org/choices/

Facebook Retargeting

This targeting and behavioural targeting service provided by Facebook. Through our website we will use the Facebook retargeting service to advertise on Facebook to previous visitors to our site. Facebook retargeting displays relevant advertisements to you based on pages of the santanderinternational.co.uk website that you have viewed, by placing a cookie on your computer. This cookie does not identify you or give us access to your computer. The cookie allows us to show you relevant advertisements across the Facebook network based on your previous browsing of the Santander International website. Any data that we collect will be used in accordance with our Privacy Policy and Facebook’s retargeting privacy policy.

You can opt out of all third party cookie advertising by visiting http://www.networkadvertising.org/choices/

LinkedIn Insight Tag

We use LinkedIn insight tag to understand how our media campaigns work and how you interact with our website in order to improve user experience. We also use it for website retargeting, conversion tracking and website demographics. The LinkedIn Insight Tag enables the collection of data regarding members’ visits to santanderinternational.co.uk, including the URL, referrer, IP address, device and browser characteristics, timestamp, and page views. This data is encrypted, de-identified within seven days and then deleted within 90 days. LinkedIn does not share the personal data with Santander International, it only provides aggregated reports about the website audience and ad performance. LinkedIn also provides retargeting for santanderinternational.co.uk visitors, enabling us to show personalised ads by using this data, but without identifying the member. LinkedIn members can control the use of their personal data for advertising purposes through their account settings.

You can opt out of LinkedIn Insight Tag by visiting https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out

How to control and delete cookies

If you want to restrict or block the cookies we set, you can do this through your browser settings. The ‘help' function within your browser should tell you how.

Alternatively, you could visit www.aboutcookies.org, which contains comprehensive information on cookies on a wide variety of browsers. You'll also find details on how to delete cookies from your computer. To learn about controlling cookies on the browser of your mobile device please refer to your handset manual.

Cookies in emails

As well as the cookies we use on our websites, we use cookies and similar technologies in some emails. These help us to understand whether you've opened an email and how you've interacted with it. If you have enabled images, cookies may be set on your computer or device. Cookies will also be set if you click on any link within the email.

Our process for delivering emails may cause cookies to be set when you download images or when you click on a link.

Making choices about cookies

If you don't want to accept cookies from our emails, simply close the email before downloading any images or clicking on any links. You can also set your browser to restrict or reject cookies. These settings will apply to all cookies on websites and emails.

In some instances, depending on your email or browser settings, cookies in an email may be automatically accepted (for example, when you've added an email address to your address book or safe senders list). Please check your email browser or device instructions for more information on this.