The Santander Way expresses the culture we foster to ensure we deliver on our values ‘Simple, Personal and Fair’. At its core are five simple behaviours (TEAMS) which will fuel our growth, provide a shared focus and help us move faster.
Creating a thriving workspace
Leading by example, demonstrating our values in all aspects of the workplace.
Simple
We offer customers an accessible service, with simple and easy-to-understand products. We use simple language and improve our processes every day
Personal
We serve our customers in a personalised way, offering products and services that are tailored to their particular needs. We want each and every employee and customer to feel valued and treated in a unique way
Fair
We treat our employees and customers fairly and equally; we are transparent and we deliver on our promises. We have good relations with the various stakeholders because we understand that what is good for them is also good for Santander
When you become part of Santander International you’re joining an incredible community of people with a shared respect, who put our customers at the heart of everything they do. The behaviours below guide us on our transformation journey as we innovate to help people and businesses prosper, both in the UK and globally. They are the foundation of how we all work and connect with each other day-to-day, and something you’ll learn even more about when you join us.
Think Customer
We put our customers at the heart of everything we do. We all take individual accountability for creating a customer-centric culture, as being one step ahead of their needs will help to retain their loyalty, create memorable customer experiences and build stronger relationships.
Embrace Change
We truly believe that to create a sustainable and responsible business, and an environment where everyone can thrive, we need to continue to adapt and adopt a growth mindset in a new hybrid environment. We seek out new challenges, embrace new ways of working and continue our focus on well-being, ensuring that everyone can truly achieve work life balance and feel fulfilled.
Act Now
To move at pace, we know we have to simplify what we do and how we do it. Learning from the experience of recent years and taking the good behaviours that we adopted – our agility, resilience, strength, and our respect for one another – and leveraging those traits to make change happen and deliver for our customers.
Move Together
Success and sustainable growth depend on our collective efforts and sustained individual commitment. Only by working as a team will we be able to leverage the capabilities of diverse teams and drive innovation to meet new challenges.
Speak Up
At Santander International, we want everyone to feel they can freely express opinions, problems or concerns. We are committed to creating an environment of respect, where everyone has the confidence to be heard. We welcome new ideas, as this drives innovation and helps us better respond to the needs of our customers.
Learn more about our other values
Sustainability
Sustainability and diversity are at the heart of everything we do, driving positive impact and a brighter future.
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Wellbeing & benefits
We take immense pride in fostering a supportive environment for all our colleagues, ensuring they feel valued and empowered to excel
Find our more
Diversity & inclusion
We believe that having a diverse range of backgrounds and perspectives makes us stronger and helps us attract and retain talented people and develop them to their full potential
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Developing you
We aim to create a thriving workplace where all our people feel they belong, learn, grow and succeed
Find our moreLearn more about our other values
Sustainability
Sustainability and diversity are at the heart of everything we do, driving positive impact and a brighter future.
Find our moreWellbeing & benefits
We take immense pride in fostering a supportive environment for all our colleagues, ensuring they feel valued and empowered to excel
Find our moreDiversity & inclusion
We believe that having a diverse range of backgrounds and perspectives makes us stronger and helps us attract and retain talented people and develop them to their full potential
Find our moreDeveloping you
We aim to create a thriving workplace where all our people feel they belong, learn, grow and succeed
Find our more