CORONAVIRUS UPDATE - Please be aware that there may be a delay in receiving your Gold Visa debit card if you live in an area that is currently experiencing postal restrictions due to the coronavirus.
Call us on 08000 84 28 88, if calling from a UK landline or mobile, or +44 (0) 1534 885 000 (Jersey branch) or +44(0)1624 641 888 (Isle of Man branch), if calling from overseas. Lines are open from 9am – 5pm UK time, Monday to Friday (except Wednesday when we open slightly later at 9.30am). Calls may be recorded or monitored.
Click here if you are already a customer and have a query.
Write to us at:
Isle Of Man
PO Box 123
19/21 Prospect Hill
Isle of Man, IM99 1ZZ
PO Box 545
19-21 Commercial Street
Jersey, JE4 8XG
Lost your Visa card?
To report your Visa debit card lost or stolen please call:
Santander International customer service team:
Monday to Friday – 9am to 5pm UK time (except Wednesday when we open slightly later at 9.30am).
Call us on 08000 84 28 88, if calling from a UK landline or mobile, or +44 (0) 1534 885 000 (Jersey branch) or +44 (0) 1624 641 888 (Isle of Man branch), if calling from overseas.
Santander International Visa card team:
Monday to Friday – 8am to 9pm (UK time)
Saturday – 9am to 6pm (UK time)
Sunday – 9am to 5pm (UK time)
Call them on +44 (0) 1268 240 787
Visa Global Card Assistance Service
You can also call the Visa Global Card Assistance Service 24 hours a day, seven days a week.
Call them on 0800 891 725 or +1 303 967 1096
The Visa Global Card Assistance Service customer service team will need the following information:
- The name of the bank that issued your card - Santander International
- The country where it was issued to you - UK
- The type of Visa card - Debit
- The 16-digit number on the card - it is vital that you have a record of this number, kept separate from your card
- Your name as it is printed on the card - it is important that you have kept a note of this, separate from your card
They will also ask you a number of other personal details to confirm your identity.
You can find out more information on what to do if you have lost your card on Visa’s website.
If your card is stolen, you should immediately report it to the Police.
Public Holidays in the Isle of Man and Jersey
Our offices will be closed on the following days in 2020:
|Wednesday 1 January
||New Year's Day
|Friday 10 April
|Monday 13 April
|Monday 4 May
||Early May bank holiday (Jersey only)
|Friday 8 May
|Monday 25 May
||Spring bank holiday
|Monday 6 July
||Tynwald Day (Isle of Man only)
|Friday 28 August
||Bank holiday (Isle of Man only)
|Monday 31 August
||Summer bank holiday
|Friday 25 December
|Monday 28 December