Contact Us

We are here to help and it's easy to get in touch

Contact Us

We are here to help and it's easy to get in touch

 

CORONAVIRUS UPDATE - To help reduce the spread of coronavirus, we have temporarily adjusted our Isle of Man branch opening hours and have implemented social distancing measures. With effect from 21 April, and until further notice, the branch will be open from 11am to 1.30pm Monday to Friday. We encourage customers to only visit if absolutely necessary.

Please be aware that there may be a delay in receiving your Gold Visa debit card if you live in an area that is currently experiencing postal restrictions due to the coronavirus.

Call us on 08000 84 28 88, if calling from a UK landline or mobile, or +44 (0) 1534 885 000 (Jersey branch) or +44(0)1624 641 888  (Isle of Man branch), if calling from overseas. Lines are open from 9am – 5pm UK time, Monday to Friday (except Wednesday when we open slightly later at 9.30am). Calls may be recorded or monitored.

 

Write to us at:

Isle Of Man

Jersey

Santander International
PO Box 123
19/21 Prospect Hill
Douglas
Isle of Man, IM99 1ZZ
British Isles

Santander International
PO Box 545
19-21 Commercial Street
St Helier
Jersey, JE4 8XG
Channel Islands

 

Send an email to info@santanderinternational.co.uk. Do not include your account details as we cannot ensure information communicated by email is safe.

 

Click here if you are already a customer and have a query.

 

Lost your Visa card?

To report your Visa debit card lost or stolen please call:

 

Santander International customer service team:

Monday to Friday – 9am to 5pm UK time (except Wednesday when we open slightly later at 9.30am).

Call us on 08000 84 28 88, if calling from a UK landline or mobile, or +44 (0) 1534 885 000 (Jersey branch) or +44 (0) 1624 641 888 (Isle of Man branch), if calling from overseas.

 

Santander International Visa card team:

Monday to Friday – 8am to 9pm (UK time)
Saturday – 9am to 6pm (UK time)
Sunday – 9am to 5pm (UK time)

Call them on +44 (0) 1268 240 787

 

Visa Global Card Assistance Service

You can also call the Visa Global Card Assistance Service 24 hours a day, seven days a week.

Call them on 0800 891 725 or +1 303 967 1096

The Visa Global Card Assistance Service customer service team will need the following information:

  • The name of the bank that issued your card - Santander International
  • The country where it was issued to you - UK
  • The type of Visa card - Debit
  • The 16-digit number on the card - it is vital that you have a record of this number, kept separate from your card
  • Your name as it is printed on the card - it is important that you have kept a note of this, separate from your card

They will also ask you a number of other personal details to confirm your identity.

You can find out more information on what to do if you have lost your card on Visa’s website.

 

If your card is stolen, you should immediately report it to the Police.

Public Holidays in the Isle of Man and Jersey

Our offices will be closed on the following days in 2020:

Date Public Holiday
Wednesday 1 January New Year's Day
Friday 10 April Good Friday
Monday 13 April Easter Monday
Monday 4 May ​Early May bank holiday (Jersey only)
Friday 8 May VE Day
Monday 25 May Spring bank holiday
Monday 6 July Tynwald Day (Isle of Man only)
Friday 28 August Bank holiday (Isle of Man only)
Monday 31 August Summer bank holiday
Friday 25 December Christmas Day
Monday 28 December Boxing Day
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