Your Santander International Visa debit card links to your Gold Account and allows you to pay, simply and securely. Your card can be used in a number of ways, in person or online:
- CHIP and PIN payments
- Contactless payments
- Verified by Visa payments
Your Santander International Visa Debit Card Guide
Your Santander International Visa debit card brings you a range of benefits. This guide explains how to use it and provides important contact details.
Your Visa debit card is in the same currency as your Gold Account, i.e. Sterling, Euro or US dollars
Visa is accepted at over 35 million outlets in over 200 countries and territories worldwide
Your Visa debit card is enabled for contactless payments as well as PIN payments
Your Visa debit card can be used securely for online payments with Verified by Visa
You can check your transactions and balance anytime via our Online Banking or Mobile Banking services
No annual fee
We do not make any charge for cash withdrawals in the same currency as your account. However you should be aware that some cash machines may take a cash withdrawal fee and that cash withdrawal limits apply
When you withdraw cash or make a purchase in a different currency to that of your card, we will charge a foreign exchange commission, which will not exceed 3%
Terms and Conditions apply to your Visa debit card.*
*Details can be found in our General Terms and Conditions.
How to make a CHIP and PIN payment
- Insert your card into the merchant’s card reader so that the microchip can be read by the machine.
- When prompted by the machine, enter your Personal Identification Number (PIN) to authorise the payment.
- The screen on the card machine will confirm the payment has been authorised. You’ve now made your purchase and the transaction will appear on your Gold Account statement in the usual way.
How to make a contactless payment
- Look for the contactless symbol.
- Remove your card and hold it over the contactless reader until you see the green light or hear the beep.
- The reader confirms the payment.
- You’ve now made your purchase and any contactless payments will appear on your Gold Account statement in the usual way.
Visit our website, www.santanderinternational.co.uk/personal/products/current-account/ to find out more about current contactless payment limits per transaction.
How Verified by Visa works
All Santander International Visa cards are automatically registered to give our customers an extra layer of protection when shopping online. However, not all online retailers enable Verified by Visa.
Where an online retailer has Verified by Visa enabled:
- A Verified by Visa message box will appear on screen after you have entered your card details.
- The screen will ask you to choose whether you would like to receive your One Time Passcode (OTP) by email or mobile phone (if applicable).
- You will then receive your OTP by email or mobile phone.
- Enter your OTP on the Verified by Visa screen, and click ‘submit’. Never share your OTP with anyone, not even a Santander International employee.
- A confirmation screen will then appear and you’ve now made your purchase. The transaction will appear on your Gold Account statement in the usual way.
If your card has been lost or stolen, or you believe it may have been subject to fraud, please contact us.
To find out more about our services
Phone
In branch
Write to us
Phone
Calling from a UK landline or mobile
Call us on 08000 84 28 88 (free of charge)
Calling from overseas
Call us on +44 (0) 1624 641 888
Lines are open 9am – 5pm UK time, Monday to Friday (except Wednesday when we open at 9.30am)
In branch
Jersey
Isle of Man
Jersey
Santander Work Café
13-15 Charing Cross
St Helier,
Jersey
JE2 3RP
Channel Islands
View on Google Maps
Isle of Man
Santander Work Café
Market Hall,
North Quay
Douglas,
Isle of Man,
IM1 2BQ
View on Google Maps
Write to us
Jersey
Isle of Man
Santander International
13-15 Charing Cross
St Helier,
Jersey, JE2 3RP
Channel Islands
Santander International
PO Box 123
19-21 Prospect Hill
Douglas
Isle of Man, IM99 1ZZ
British Isles
Santander International is the trading name of Santander Financial Services plc, Jersey Branch and Santander Financial Services plc, Isle of Man Branch.
Santander Financial Services plc is incorporated in England and Wales with number 2338548 and its registered office is 2 Triton Square, Regent’s Place, London NW1 3AN, United Kingdom. Santander Financial Services plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Santander Financial Services plc’s Financial Services Register number is 146003. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander Financial Services plc, Jersey Branch has its principal place of business at 13-15 Charing Cross, St Helier, Jersey JE2 3RP, Channel Islands and is regulated by the Jersey Financial Services Commission. Santander Financial Services plc, Isle of Man Branch has its principal place of business at 19 - 21 Prospect Hill, Douglas, Isle of Man, IM1 1ET and is regulated by the Isle of Man Financial Services Authority. www.santanderinternational.co.uk
All accounts opened with Santander Financial Services plc, Jersey Branch have situs in Jersey and therefore are not covered by the Financial Services Compensation Scheme established under the UK Financial Services and Markets Act 2000 or by the Isle of Man Depositors’ Compensation Scheme. Santander Financial Services plc, Jersey Branch is a participant in the Jersey Bank Depositors Compensation Scheme (the Scheme). The Scheme aims to provide protection for eligible depositors of up to £50,000. For further information about the Scheme and to understand your eligibility, please refer to www.jrdca.org.je/jdcs.
All accounts opened with Santander Financial Services plc, Isle of Man Branch have situs in the Isle of Man and therefore eligible deposits are covered by the Isle of Man Depositors’ Compensation Scheme as set out in the Isle of Man Depositors’ Compensation Scheme Regulations 2010 and not covered by the UK Financial Services Compensation Scheme or by the Jersey Bank Depositors Compensation Scheme. Full details of the Scheme and banking groups covered are available at the Isle of Man regulator’s website, www.iomfsa.im/consumers, or on request.
Santander and the flame logo are registered trademarks. The latest audited accounts are available upon request. Calls to Santander International are recorded and may be monitored for security and training purposes.