Step 1 - Sign and activate your new card
Sign the card immediately. Make sure you use a permanent ink pen.
New Cards – When you first applied, you received an email with a link to download the Charge Card app and/or access the desktop version at https://santanderinternational.processor.net. In this email, you also received a unique Sign-up Code. If you did not receive this email or your Sign-up Code, please call Cardholder Support on +44 (0)207 166 4000.
Once you have registered online or in-app using your unique Sign-up Code, you can access your PIN code and activate your card.
To activate your card go to the Charge Card app, select the card you would like to activate by clicking on the image of the card. Click on Activate and then simply enter the Activation Code from the sticker attached to your card. Once your card has been activated, you can dispose of this sticker. Please be aware that you need to make a Chip-and-PIN transaction before you will be able to use the contactless functionality.
Replacement or Renewal Card – Your replacement or renewal card should already be visible when you log in online or in-app. Simply enter the Activation Code from the sticker attached to your card to activate it and start spending.
Step 2 - Set up your new card with Apple Pay and Google Pay
Open the Charge Card app on your smart phone or watch and with just a few taps, you'll be ready to use your card with Apple Pay or Google Pay.
Step 3 - Enable your Priority Pass
In order to enjoy your Priority Pass benefit, you need to complete a short registration process. Once you have activated your card within the Charge card app, you will be able to register for your complimentary Priority Pass.
From the main app menu, locate the "Documents & Information" tab and then "Benefits Centre". Follow the link provided and the on screen instructions to register and start enjoying complimentary lounge access.
Our step by step guide to setting up your Priority Pass can be found here.
Terms and Conditions
You can find information about the Terms and Conditions that apply to your card as well as the comprehensive benefits included with your card in the Documents section of the Charge Card app or web portal. You can also find information about the specific Terms and Conditions that apply to Charge Cards and the credit agreement in our Terms and Conditions.
Contact Us
Cardholder Support
Contact Santander International
Cardholder Support
If your card is lost, stolen or you think has been subject to fraudulent activity, please let Accomplish know immediately either in the Charge Card app or by calling their Cardholder Support team on +44 (0)207 166 4000.
The Cardholder Support team are available:
Monday to Friday: 8am - 9pm
Saturday: 8am - 7pm
Sunday: 9am - 6pm
Lost/Stolen 24/7
Contact Santander International
If you are unhappy with our service, or the service provided by Accomplish as the Charge card(s) issuer, for any reason, please contact us. We’ll try to resolve your issue as quickly as we can.
The best way for us to understand and resolve your compliant is for you to call on 08000 84 28 88, if calling from a UK landline or mobile, or +44 (0) 1624 641 888, if calling from overseas
Lines are open 9am – 5pm UK time, Monday to Friday (except Wednesday when we open at 9.30am)