What you will be doing
Our customers are at the heart of everything we do.
As a Senior On-Boarding Team Member within our Isle of Man Operations team, you will support the accurate and controlled on- boarding of new customers, with a particular focus on non-personal and corporate entities as this area expands.
You will apply your on-boarding, account opening and due diligence knowledge to deliver a smooth customer experience, ensure work is completed right first time and provide day-to-day guidance, quality support and process expertise to colleagues.
The difference you will make
- Process and review onboarding requests accurately, diligently and within agreed timeframes.
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Support the onboarding of non-personal and corporate entities, including ownership/control structures, authorised signatories, beneficial ownership and supporting documentation.
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Explain KYC, CDD/EDD and documentation requirements for colleagues and customers, liaising with relationship teams, Compliance and Financial Crime where needed.
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Own complex queries and onboarding blockers through to resolution, escalating risks or concerns in line with procedures.
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Support peer review, coaching, training and continuous improvement to strengthen controls and improve the customer and colleague experience.
What you will bring
- Experience in banking or financial services operations, ideally within onboarding, account opening, client review or KYC/CDD.
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A strong understanding of AML, KYC and operational risk controls, with the judgement to identify and escalate concerns appropriately.
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High attention to detail and a right-first-time mindset, working accurately to deadlines and agreed service standards.
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Confident written and verbal communication skills, with the ability to build relationships with customers, colleagues and stakeholders.
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A positive, flexible and collaborative approach, with the ability to work independently and support others.
It would also be nice for you to have:
Experience with non-personal or corporate customers would be particularly valuable, including exposure to:
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Companies, partnerships, trusts, funds, captives, Trust and Corporate Service Providers or other complex entity structures.
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Beneficial ownership, controllers, authorised signatories, source of funds/source of wealth and tax classification requirements.
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Enhanced due diligence, PEPs, sanctions/adverse media screening and customer risk assessment.
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Offshore or international banking, quality checking, coaching or acting as a subject matter expert in an operations team.
What else you need to know
This is a permanent role working 35 hours per week, with a competitive salary and benefits package. You will be based at our office on Prospect Hill, in Douglas.
Please note that if you do not live in the Isle of Man currently, you will need to confirm that you have the right to live and work here to be considered for this role.
What to do next
There has never been a better time to join Santander International, so if you feel you are looking for a career that will challenge, excite and motivate you, then you are looking in the right place.
Santander International has a fantastic culture, is committed to our local communities and creates a sense of belonging through great social events.
To apply for the role, please click on the apply button so you can submit your details, your CV and covering letter.