What you’ll be doing
As a Relationship Support Team Member, you’ll help deliver a high-quality and consistent customer experience. Reporting to the Customer Experience and Growth Team Manager, you’ll support existing customers with their everyday banking needs and assist new customers through the onboarding process.
You’ll provide information on Santander International products and services in a non-advisory capacity, while ensuring all KYC, ID&V and CDD requirements are completed accurately and in line with policy.
Working across telephone, email and face-to-face channels, you’ll take ownership of customer enquiries and contribute to a smooth and efficient banking experience.
The difference you’ll make
- Supporting customers with day-to-day financial requirements in a timely and professional manner.
- Assisting new customers and introducing relevant products and services.
- Delivering excellent service that meets and exceeds customer expectations.
- Completing ID&V, KYC and CDD checks in line with policies and procedures.
- Managing customer enquiries and complaints, escalating where appropriate.
- Ensuring tasks are completed accurately within SLA and governance standards.
- Maintaining accurate and timely management information (MI).
What you’ll bring
- Strong customer service skills and a proactive approach.
- Ability to work independently and as part of a team.
- Good organisational skills and attention to detail.
- Confidence working in a fast-paced environment.
- Good PC skills, including Excel, Word and Outlook.
It would also be nice for you to have
- Previous experience in banking or customer service.
- An understanding of KYC and CDD requirements.
What else you need to know
This is a 6-month fixed term contract, working 35 hours per week.
What to do next
If you’re looking to build your experience in a collaborative and customer-focused environment, we’d love to hear from you.
To apply, please click the apply button to submit your CV and covering letter.