What you will be doing:
Our plans for 2025 and beyond are ambitious. We are investing in upgrading our core banking and digital capabilities which will transform our business processes and deliver a better customer and a better colleague experience to “Make Their Better Happen”. We are looking for someone with experience in mortgage administration to provide support with our mortgage processing.
Customers are at the heart of everything we do, and Operations are critical to our ability to deliver a customer experience that is second to none.
As a Senior Team Member, you will provide support to the Team Manager and provide guidance to the Credit Operations Team Members.
You will assist the Team Manager with coaching and developing the team to ensure team cohesion and ensure their individual and collective performance contributes to and supports the achievement of our strategic drivers:
- Stronger Foundations
- Radically Simpler
- Smarter Solutions
- Digital First with A Human Touch
The difference you’ll make:
- Assist the Team Manager with prioritising workloads, adapting to hot spots and reprioritising workloads as required to meet the needs of the team as a whole
- To build and maintain flexible working partnerships, operating at all levels, across the mortgage team, internal stakeholders and external parties, to assist with the effective delivery of the mortgage processing/proposition
- Ensuring adherence to processes, procedures and key controls
- Reviewing processes to identify and initiate operational improvements that enhance the customer experience
- Ensuring complaints are managed within SLA, root cause identified, with action plans managed through to completion
- Producing accurate and timely MI data to measure performance and support trend identification
- Acting as a point of reference and escalation for team members and stakeholders
- Supporting the ongoing change agenda, providing Subject Matter Expert insight and testing/project support where required
What you’ll bring:
- Experience in Mortgage Administration
- Enthusiasm with a desire to deliver excellent standards of work in all instances.
- Adaptability and willingness to embrace new challenges and initiatives.
- Strong organisational skills and attention to detail.
- Strong PC skills: Excel, Word, Outlook.
- Ability to deliver at pace, accurately, collaboratively and with an appreciation of wider business drivers
It would also be nice for you to have:
- An appreciation of Agile change management methodology and its application in an Operational environment.
What else you need to know:
This is a permanent role working 35 hours per week, with a competitive salary and benefits package.
What to do next:
There has never been a better time to join Santander International, so if you feel that you are looking for a career that will challenge, excite and motivate you, then you are looking in the right place.
Santander International has a fantastic culture, is committed to, and has a strong presence in our local communities and creates a sense of belonging through great social events.
To apply for the role, please click on the apply button so you can submit your details, your CV and covering letter.