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Terms & Conditions

 General Terms & Conditions

 Online Banking Terms & Conditions

We have updated our General Terms & Conditions effective 1 August 2018 and in accordance with clause A11.4 (4) we provide notice of the following changes:

  • Reference to ‘Personal Accounts’ have been updated to ‘Accounts’ in section A1 and references to joint accounts in section A1.10 and 1.11 and in the definition of disputes have been simplified to ‘accounts’;
  • Clause A1.24 has been introduced asking you to get in touch with us if your existing account is no longer meeting your needs;
  • Clause A3.4 has been inserted in the Telephone Banking Service section to bring into the General Terms and Conditions wording from the Declaration signed by customers when they register for this Service;
  • Clause A8.1 within the Data Protection section has been updated to refer you to our privacy policy on our website;
  • Clause A8.5 has been introduced which confirms that you can request a copy of your statements on your banking and savings account up to 5 years after closure, subject to the applicable charge at the time of request;
  • Clause A10.3 has been updated to recommend that you regularly save copies of your online statements (if you’ve opted for paperless statements); and
  • Clause A11.8 has been updated with the telephone number for the Channel Islands Financial Ombudsman.

We have also updated our Online Banking Service Terms and Conditions effective 1 August 2018, to include a new clause 7.19 which relates to secure tokens which we may issue at our discretion.

If you have any queries on the above changes, please contact us.

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For general enquiries or further information, please contact us

Santander International is the trading name of Santander UK plc, Jersey Branch and Santander UK plc, Isle of Man Branch.

Santander UK plc is incorporated in England with number 2294747 and its registered office is 2 Triton Square, Regent's Place, London NW1 3AN, United Kingdom. www.santander.co.uk. Tel. 0800 389 7000. Santander UK plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Santander UK plc's Financial Services Register number is 106054. Santander UK plc, Jersey Branch has its principal place of business at 19 - 21 Commercial Street, St Helier, Jersey JE2 3RU, Channel Islands and is regulated by the Jersey Financial Services Commission. Tel. +44 (0) 1534 885 000. Santander UK plc, Isle of Man Branch has its principal place of business at 19 - 21 Prospect Hill, Douglas, Isle of Man, IM1 1ET and is regulated by the Isle of Man Financial Services Authority Tel +44 (0) 1624 641 888. www.santanderinternational.co.uk

All accounts opened with Santander UK plc, Jersey Branch have situs in Jersey and therefore are not covered by the Financial Services Compensation Scheme established under the UK Financial Services and Markets Act 2000 or by the Isle of Man Depositors' Compensation Scheme. Santander UK plc, Jersey Branch is a participant in the Jersey Bank Depositors Compensation Scheme. The Scheme offers protection for eligible deposits of up to £50,000. The maximum total amount of compensation is capped at £100,000,000 in any 5 year period. Full details of the Scheme and banking groups covered are available on the States of Jersey website www.gov.je/dcs, or on request.

All accounts opened with Santander UK plc, Isle of Man Branch have situs in the Isle of Man and therefore are covered by the Isle of Man Depositors' Compensation Scheme as set out in the Isle of Man Depositors' Compensation Scheme Regulations 2010 and not covered by the UK Financial Services Compensation Scheme or by the Jersey Bank Depositors Compensation Scheme.

Santander and the flame logo are registered trademarks. The latest audited accounts are available upon request. Calls are recorded and may be monitored.

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