Security Centre

Don't be a victim of fraud

Fraudsters are pretending to be banks, building societies, utility companies and even the police to try to trick people into revealing their financial information. They do this with fake emails, phone calls and text messages asking you to click a link, allow remote access or ring a number, all of which will connect you to a fraudster.

Help keep yourself safe from fraudsters by reducing their chances of getting hold of your information. If you are ever unsure, we urge you to take your time, don’t be rushed. A genuine organisation will never rush you to take action on your account.


Please remember that Santander International will never contact you by phone or email asking you to:

  • Give us your log in details or Visa card PIN
  • Transfer money out of your account for security reasons
  • Hand over your Visa card or cash

Protect yourself:

  • Never share a One Time Password (OTP) with another person. Not even a Santander International employee
  • Never download software or let anyone log on to your computer or other devices remotely following or during a cold call
  • Never enter your Online Banking details after clicking on a link in an email or text message

Important note If you do give out your personal and security details or information, you provide a fraudster with everything they need to take money from your account and we may not be able to recover this for you. Taking care of your personal details and information is also included in the terms and conditions of your account.

For further guidance and advice, read our leaflets listed below:

 Fraud Awareness Leaflet

 How to protect yourself against scams

If you think you’ve been a victim of a fraud or scam, or are concerned you may have revealed personal or security details or information, please contact us immediately.

Useful links

Online banking security

We're completely committed to protecting you when you use this website.

Find out more

Keeping yourself secure

Hints and tips for making sure your banking details stay private.

Find out more

Data Protection

Our Privacy Statement explains how the Santander International website and Online Banking Service uses and keeps your information safe.

Find out more

Your personal data rights explained

Your personal data is protected under Data Protection legislation, and as a consequence you have a number of rights that you can enforce against us a Data Controller.

Find out more

Lost or stolen Visa card

If you've lost your card or you've been victim of theft, please contact us immediately.

Find out more


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