The best way for us to understand and resolve your complaint is for you to call us, as we can resolve most complaints while you’re on the phone.

 Call us on 08000 84 28 88, if calling from a UK landline or mobile, or +44 (0)1534 885 000 (Jersey branch) or +44(0)1624 641 888  (Isle of Man branch), if calling from overseas. Lines are open from 9am – 5pm UK time, Monday to Friday (except Wednesday when we open slightly later at 9.30am). Calls are recorded and may be monitored.


 Write to us at the branch where your account is held:

Isle Of Man Jersey

Santander International
PO Box 123
19/21 Prospect Hill
Isle of Man, IM99 1ZZ
British Isles

Santander International
PO Box 545
19-21 Commercial Street
St Helier
Jersey, JE4 8XG
Channel Islands


 Send an email to Do not include your account details as we cannot ensure information communicated by email is safe.

Click here to contact us if you have a general query
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