Current Account

• We will calculate interest daily on the cleared balance in the account
• You can open an Island Gold Account in one or all three currencies and transfer money between your accounts using our Foreign Exchange service
• You can make immediate withdrawals from your Island Gold Account up to the available balance via Online, Mobile and Telephone Banking or by giving us an instruction in branch or in writing
• The card(s) accompanying your Island Gold Account are Visa debit cards and can also be used to pay for goods and services
• Regular, fixed payments can be made by standing order in Sterling to pay friends, relatives or to transfer money into another account
• You can also set up direct debits on your Sterling Island Gold Account which is when you give permission to a company to take money from your account on an agreed date
• A Sterling cheque book is available with the Sterling account 
• We record each Visa debit card transaction against your Island Gold Account, helping you to keep track of your spending through the month
• Please refer to the General Terms and Conditions for Gold Accounts

Visa is accepted at over 35 million outlets worldwide across 200 countries, so you can easily and conveniently access your Island Gold Account.

Pay quickly, conveniently and securely with contactless technology.  The contactless limit, is set at a maximum of £100 per transaction in the UK, Channel Islands and the Isle of Man, but will vary in other countries.

If you have lost or had your card stolen, or you believe it may have been subject to fraud, contact us  as soon as possible.  If your card is stolen, you should also immediately report the theft to the police.

Protection against fraud

We take the security of your accounts very seriously and apply a range of protection measures:

• Our Visa debit card benefits from the Chip and PIN secure card payment systems
• Verified by Visa adds an additional layer of protection to online purchases made with your Visa debit card
• We apply a range of protection measures whenever you communicate your travel plans with us through our Telephone Banking or Online Banking services
• We also guarantee you against any losses from fraud committed against you while you are using our Online Banking service, as long as you have taken all the necessary safeguards and precautions with your security details

What is Verified by Visa?

Verified by Visa helps ensure that payments are made by the rightful owner of the Visa card, to make online purchases more secure.

When making an online payment using your Visa debit card with a retailer that has enabled Verified by Visa:

• A Verified by Visa message box will appear on screen after you have entered your card details
• The screen will ask you to choose whether you would like to receive your One Time Passcode (OTP) by email or mobile phone (if applicable)
• You will then receive your OTP by email or mobile phone
• Enter your OTP on the Verified by Visa screen, and click ‘submit’

IMPORTANT: do not share your OTP with anyone else, not even a Santander International employee

All Santander International Visa cards are automatically registered to give our customers an extra layer of protection when shopping online. However, not all online retailers enable Verified by Visa.

We will provide the Verified by Visa processor with your email address and mobile phone number that we hold on file for you. This information is sent to them securely in line with our data and privacy policy. Please ensure that this information is up-to-date, otherwise there could be a delay when using your card to shop online.

You will see details of your online purchase on screen shortly after you enter your card details online so that you can check that the information is correct.  You will also see the last four digits of your mobile and/or email address.  If the information is NOT correct, please do not proceed with the payment.

Please contact us if you have any queries or need help making an online payment.