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Accessibility and site help

Website accessibility

We're committed to making sure everyone has access to our websites. We design them with these accessibility guidelines in mind:

  • We make sure that navigation throughout the site works in a consistent way
  • We use a standard web font to make it easy for all to read. In most cases, the size of the font can be adjusted according to your needs, using standard browser and operating system options
  • All the images are given 'alt text' alternatives except those which are only decorative; the tags for these are left blank
  • We never use colour as the only way to convey information
  • All links have been written in order to make sense when read out of context.

We have developed our own accessibility guidelines, which take into account standards and accessibility best practice from a number of sources.

If you have difficulty accessing the site or have any comments or feedback, please do not hesitate to get in touch. You can call us on 08000 84 28 88 or +44(0) 1534 885 000 if calling from overseas, available 9am - 5pm UK time, Monday to Friday. Calls will be recorded and may be monitored.

Technical help

We are constantly improving the quality of the service we provide over the Internet. From time to time this may require upgrading to a suitable browser or amending your computer settings in order to enjoy all the benefits and new services available on the Internet. If you do not have one of the supported web browsers installed on your computer, click on one of the links below to download one.

Browser Available
Internet Explorer 10 Download from the Microsoft Website
Firefox 3.5 Download from the Firefox Website

If you have any technical problems downloading a browser, we recommend you contact your Internet Service Provider.

JavaScript

This site uses JavaScript for security reasons and non-critical functionality. We strongly recommend that you access the site with JavaScript enabled.

Cookies

This site uses cookies that do not contain personal information and are set to expire as soon as you leave the site. Please ensure that your browser is set to accept cookies. For further information about cookies visit www.allaboutcookies.org.

Still experiencing problems

If your computer meets the requirements but you are still experiencing problems, here is a checklist of possible causes:

  • Since security must be tight to protect you, make sure you have 128bit SSL encryption enabled
  • Ensure that your computer has JavaScript enabled
  • Ensure that your browser is set to accept cookies.

If you have any problems checking these details, help is available from the Microsoft and Firefox website.

If you are still experiencing technical problems please contact us from 9am to 5pm UK time, Monday to Friday on 08000 84 28 88 or +44(0) 1534 885 000 if calling from overseas.