We may be able to help with the following:
- If you used your Gold Visa debit card and your travel has subsequently been disrupted*
- If you are abroad when plans change and require emergency funds
- If you’re having difficulty using your Gold Visa debit card
Please contact us so that we can help you.
* Please note that the terms and conditions of some airlines state that they will only offer a credit note or voucher for flights that are cancelled. If the airline is complying with the terms and conditions agreed to when the flights were purchased, this does not represent a disputed transaction. In these instances, where flights were paid for using a Santander International Gold Visa debit card, it is not possible for us to issue a refund.